Customer Service For Extra-Ordinary Results

Program Overview
To delight internal and external customers with Customer Service for Extra-ordinary Results by applying the 3 key principles of Napoleon Hill’s Law of Success, i.e. Pleasing Personality, Going the Extra Mile and Applied Faith

Course Content

• Recognize the importance of a customer service to achieve excellence in delighting customers and extra-ordinary results.
• Attain a pleasing personality as your trademark for self-confidence, self-respect and self-esteem in providing customer service.
• Apply the principle of going the extra mile, to know how it works and to practice it to exceed customers’ expectations.
• Demonstrate the principle of applied faith with a burning desire to achieve customer service excellence.

Duration
2 days workshop (8 hours/day)
Target Group
All frontline servicing staff, particularly customer service managers and executives, or whoever is dealing with internal or external customers.

Training Fee
Contact us for training fee for individual/corporate program.